Shipping and Returns

WHAT IS THE DELIVERY TIME OF MY ORDER?

We do everything to deliver your order as soon as possible. Items which are in stock and ordered on working days before 15:00 are delivered the next day* (within the Netherlands, Belgium and Germany).
For the shippingtime for other countries please see below.
DHL delivers Monday through Saturday. The delivery time of your total order is determined by the item with the longest delivery time.

 

HOW WILL MY ORDER BE SHIPPED?

Your order will be shipped by DHL with proof of delivery (for some countries we use PostNL as carrier or a special carrier for large furniture). When your package is shipped, you will receive an email with a track & trace code which you can use to track the package online. If you are not home at the time of delivery DHL tries to deliver the package the next day again. If your are not home for the second time the package will be delivered to a DHL service point in your area and will be ready for pick up the next business day (in some cases DHL attempts to deliver at the neighbors). DHL delivers Monday through Saturday.
Large items are delivered by our logistics partner DSV. After you receive an email from us that your order has been shipped, DSV will schedule a delivery appointment with you by email or phone.
Delivery is before the first door on the ground floor.

 

HOW CAN I RETURN MY ORDER?

You have the right to return items within 30 days after the day of delivery, however you need to inform us about the return within 14 days after delivery. Once you have filled the return you will have 14 days to return the item. This does not apply to business customers, personalised orders, and for example upholstered sofa's, upholstered chairs etc. The product can only be returned if it's not been used and will be returned in it's undamaged original packaging. Please note that returns which are damaged during shipment or by improper packaging, we can not process. Always send the return item registered and insured. The customer is responsible for all shippingcosts for returning items.


All cancellations and returns to LIVING AND COMPANY need to be done in writing and been send to LIVING AND COMPANY via e-mail or by letter. Please mention your full name and ordernumber.
 After the items are received in good condition we will refund the total costs minus the shippingcosts within 14 days.

• Send us an e-mail with your return request to [email protected]. Enter the following information in your return request:
• Order number
• Reason of return

• Pack the item neatly and firmly (if possible in the original shipping box) and add the return form below to the package.

• Place the address label on the box and make sure the old shippinglabel is removed or no longer visible.

• Return the package to a parcel service and request a shipping receipt. The return costs are for your own account and are approximately EUR 6.75 for a small or normal package and around EUR 50 for a larger shippingbox, depending on your country. For extra large furniture transport, we advise to inquire about the return costs prior to ordering.

-*This does not apply to customers outside of the European Union and business orders.
 

WHAT ARE THE CONDITIONS FOR RETURNING MY ORDER?

- You can return the item within 30 days after delivery of your order, however you need to inform us about the return within 14 days starting the day after delivery.
- The article is not used, undamaged and complete with tags in the original packaging.
-*This does not apply to customers outside of the European Union and business orders.

 

CAN I CANCEL MY ORDER?

The cancellation of your order, as long as it's not been processed, is free of any costs.
When you cancel an order after it's been processed you need to accept the package and ship the items back to us.
If LIVING AND COMPANY has received a payment we will refund you minus the shippingcosts after receiving the returning order in good condition.
*This does not apply to customers outside Europe and business customers. These are excluded from cancellation.

 

MY ORDER ARRIVED DAMAGED, WHAT NOW?

When your order is delivered, please check the contents thoroughly whilst the delivery person waits. In the rare event that your parcel arrives damaged you have three options:

1. Refuse the delivery.
2. Accept the delivery but make your delivery driver aware of the damage and, when you sign for the goods, write ‘damaged’ alongside your signature on the delivery paperwork.
3. If you are unable to open and inspect the goods when you sign for your delivery please write ‘unchecked’ alongside your signature on the delivery paperwork.

Please notify us within 2 days after receiving your order. Please keep the shippingbox including all shipping materials for insurance otherwise we cannot start a damage claim. Send a email to [email protected] with pictures of the shippingbox, shippinglabel, the damaged article and packagingmaterials. We will inform you how to proceed after this has been received by us.